Refund policy

At KIVOA, your satisfaction matters to us. We offer a 7-day replacement on eligible products to ensure you have a smooth shopping experience.

✅ Replacement Eligibility

You can request a replacement if:

  • You received a damaged product
  • You received a wrong product

⏳ Replacement Window

  • Replacement requests must be raised within 7 days of delivery

📦 Conditions for Replacement

  • Product must be unused, unworn, and in original packaging
  • Original tags, boxes, and invoices must be intact
  • Replacement is subject to quality check and approval

🚫 Not Eligible for Replacement

  • Normal wear & tear
  • Color difference due to lighting/screen resolution
  • Products bought on sale / clearance
  • Customized or altered products

💬 How to Request a Replacement

To initiate a replacement, please contact us via:

Share:

  • Order ID
  • Clear photos or video of the product

Our team will review and get back to you within 24–48 hours.

🚚 Shipping

  • Replacement will be shipped once the returned product is received and verified
  • Shipping charges (if any) are non-refundable

❌ No Refund Policy

  • We currently do not offer refunds
  • Approved cases are eligible for replacement only

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


 Please contact us at kivoajewellery@gmail.com.